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Kevin Tan • IT Manager • NBC Financial Markets
:30]
Hi, we're experiencing some internet connectivity issues on our floor.
:32]
It's been intermittent for the past hour. Our trading desk is affected.
:35]
I'm very sorry to hear that. This is urgent. Let me check with our IT team immediately.
:40]
Our team is investigating. Can you tell me which specific areas are affected?
:42]
Mainly the east side of the floor. West side seems okay.
:45]
Thank you. Our network engineer is checking the switches for that zone now.
:50]
We've identified a faulty network switch. Our technician is replacing it now.
:55]
Thanks for the quick response. How long will the replacement take?
:57]
Should be completed within 15 minutes. We'll test thoroughly before confirming.
:15]
The switch has been replaced and connectivity is restored. Can you confirm on your end?
:18]
Yes, everything looks good now. Thanks for the quick resolution! 👍
:20]
Excellent! We'll monitor the network closely for the next 24 hours to ensure stability.
:22]
Appreciate it. Please keep us updated if you notice anything unusual.
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