Emergency Building Access Issue

[Phone Call - Duration: 8:45] Emma Thompson: Hello, this is Emma Thompson from Herbert Smith Freehills on the 23rd floor. I need to report an urgent issue. Property Manager: Good morning Emma, what's the problem? Emma Thompson: We're having a major issue with our key card access system. About 15 of our staff members couldn't get into the office this morning. Their cards just aren't working at the turnstiles. Property Manager: I'm very sorry to hear that. When did this start? Emma Thompson: It started around 7 AM this morning. We have an important client meeting at 9 AM, and we need to get our team in to prepare. This is quite critical. Property Manager: I understand the urgency. Let me contact our security team immediately. Can you tell me which specific cards aren't working? Emma Thompson: It seems to be affecting cards that were issued in the last two months. The older cards are working fine. We issued new cards to our recent hires and some replacements. Property Manager: That's helpful information. It sounds like there might be an issue with the recent batch of cards. I'm going to have our security supervisor come up to your floor right away with temporary access cards, and we'll reprogram the affected cards. Emma Thompson: How long will that take? Property Manager: The temporary solution should be in place within 15 minutes. For the permanent fix, we'll need about an hour to reprogram all the cards. Can you have your affected staff members come to the security desk on the ground floor? Emma Thompson: Yes, I'll send them down. But please, we really need this resolved quickly. We can't have this happening again. Property Manager: Absolutely, I completely understand. We'll also investigate why this happened and implement measures to prevent it in the future. I'll personally follow up with you this afternoon with a full report. Emma Thompson: Thank you. I appreciate the quick response. Please keep me updated. Property Manager: Will do. Again, my apologies for the inconvenience.